Shipping policy
Last updated: July 24, 2026
Thank you for shopping with Silvarora. This Shipping Policy explains how we process and deliver orders from our Vancouver-area studio.
Free shipping (Canada)
We offer free shipping Canada-wide on eligible orders. Current promotions (such as sitewide free shipping) are shown in our store announcement bar and at checkout.
Order processing
- Orders are processed on business days, Monday through Friday.
- We do not process or dispatch orders on weekends or statutory holidays.
- In-stock items are typically prepared within 1–5 business days after payment is confirmed.
Made-to-order items
Some sterling silver styles are made to order and may require about 10 days of production lead time before shipping. Product titles and pages will note when a style is made-to-order. Delivery estimates begin after production is complete.
Carrier & delivery
- We primarily ship within Canada via Canada Post Expedited Parcel (or an equivalent trackable service).
- Transit time is often about 2–7 business days after your order leaves our studio, depending on destination and carrier conditions.
- A tracking number is provided by email when your order ships, whenever tracking is available for the selected service.
Delivery address
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete address information provided at checkout.
Order updates & support
For questions about an order or shipment, contact us at silvarora2013@gmail.com or through our Contact page. Include your order number when possible so we can help quickly.
Silvarora
7579 16th St, Burnaby BC V3N 0H7, Canada